Shipping & Return Policy

Digital Product Delivery

At IT Splendid, we take pride in offering a seamless and efficient delivery process for all digital products. Since we specialize in software, licenses, and other digital solutions, there is no physical shipping involved. Instead, all purchases are delivered electronically to ensure instant access and convenience.

Once your payment is successfully processed, you will receive an order confirmation email followed by a product delivery email containing the necessary download links, activation keys, or license details. The majority of our digital products are delivered instantly or within a few minutes. However, in some cases, manual verification may be required, which could extend the delivery time to 48-72 hours.

To ensure a smooth delivery, please double-check that you have provided a valid email address during checkout. If you do not receive your product within the specified timeframe, we recommend checking your spam or junk folder before reaching out to our support team for assistance.

If a product requires activation through a third-party platform, we will provide detailed instructions to help you complete the process. Our team is always available to guide you through any technical difficulties related to product activation or installation.

Order Processing & Failed Transactions

Orders are processed automatically upon successful payment. If there is an issue with your transaction, such as payment failure, incomplete processing, or system errors, your order may be delayed or canceled. In such cases, we recommend checking with your payment provider and contacting our support team if necessary.

For security reasons, certain orders may require manual review to prevent fraudulent transactions. If your order is flagged for verification, our team may contact you to confirm your details before completing the delivery. This process is typically completed within 48-72 hours, depending on the response time.

If an order remains pending due to a failed payment, please avoid placing multiple duplicate orders. Instead, reach out to our support team to resolve the issue.

Refund Policy

Since we deal exclusively with digital products, all sales are final, and we do not accept returns once a product has been delivered. However, we understand that certain situations may require exceptions.

Refunds may be issued under the following conditions:

  • Duplicate Purchases: If you accidentally purchase the same product twice, we will refund the duplicate order.
  • Non-Delivery of Product: If you do not receive your product due to a technical issue on our end, we will resend it or issue a refund if the problem persists.
  • Defective or Invalid Product: If a software key or license is found to be invalid or non-functional and our support team is unable to provide a working replacement, a refund may be granted.
  • Unauthorized Transaction: If you suspect an unauthorized purchase, please report it to our team immediately for investigation.

Refunds will not be granted under the following circumstances:

  • Change of Mind: We do not offer refunds if you decide that you no longer need the product after purchase.
  • Incorrect Purchase: It is the customer’s responsibility to review the product details and compatibility requirements before making a purchase.
  • Activated Licenses: Once a software key has been successfully activated, it cannot be refunded or revoked.
  • System Incompatibility: Customers must ensure their system meets the software’s minimum requirements before purchasing.

If a refund is approved, it will be processed back to the original payment method within 7 business days. Refunds are subject to verification and approval by our team.

How to Request a Refund or Assistance

If you experience any issues with your order, please contact our support team with your order number, product details, and a description of the issue within 7 Working Days. Our team will review your request and respond as soon as possible.

You can reach our customer support team through the following channels:

  • Email: sales@itsplendid.com – Include your order details and a clear explanation of the issue.
  • Live Chat: WhatsApp Available on our website for real-time assistance.
  • Phone Support: +971 4 3272524 – Speak directly with a representative during business hours.

Return Policy

At IT Splendid, we accept returns only for digital products that are defective, invalid, or non-functional and cannot be replaced. Due to the nature of digital goods, we do not accept returns for:

  • Change of mind after purchase.
  • Incorrect product selection or compatibility issues identified after purchase.
  • Successfully activated licenses or keys.
  • System incompatibility discovered post-purchase.

Eligibility Conditions:

  • The product must be in new/unused condition — activation keys or licenses must not have been successfully activated.
  • Product Window: Return requests must be submitted within 7 days of purchase.
  • All requests must be accompanied by your order number, product details, and a clear explanation of the issue.

Exchanges:

Where possible, defective products will be replaced with a valid license or activation key. If an exchange is not possible, a refund may be considered under our refund eligibility terms.

Return Method & Fees:

  • All return requests must be submitted via email, WhatsApp live chat, or phone.
  • No restocking fees apply.
  • Approved refunds will be processed to the original payment method within 7 business days after approval.
  • Return method: In store. 

Support Channels:

At IT Splendid, we strive to provide a hassle-free shopping experience with reliable digital products and excellent customer support. If you have any concerns, rest assured that we are here to assist you every step of the way.