Warranty & Support

Warranty Policy

At IT Splendid, we are committed to providing high-quality digital products and ensuring a smooth and reliable experience for our customers. Our warranty policy is designed to protect you from issues related to software activation, licensing, and digital access.

We guarantee that all software keys, licenses, and digital downloads provided through our platform are 100% authentic and functional. In the rare case that a product does not work as expected due to a technical issue, we will work with you to resolve the problem or provide a replacement.

However, our warranty does not cover user-related errors, such as incorrect installation, system incompatibility, or violations of the product’s terms of use. It is the customer’s responsibility to ensure that their system meets the necessary requirements before making a purchase.

If a product key becomes invalid due to a supplier issue, we will investigate the matter and issue a replacement if the problem is confirmed on our end. Once a software key has been activated successfully, it cannot be revoked or refunded.

Support Services

We understand that technical issues can arise, and we are here to assist you with any problems related to your purchase. Our support team is available to provide guidance on software installation, activation errors, troubleshooting, and general inquiries about our digital products.

If you encounter an issue, please contact our support team with a detailed description of the problem, including screenshots or error messages if applicable. We strive to respond to all support requests as quickly as possible, typically within 48-72 business hours.

For installation issues, our team can provide step-by-step instructions to help you get started. If the problem persists, we will analyze the issue and offer a suitable solution, which may include providing a new license key or an alternative product if necessary.

How to Submit a Warranty or Support Request

If you need to file a warranty claim or require technical support, you can reach us through the following channels:

  • Email: sales@itsplendid.com – Send us your order details and a description of the issue.
  • Live Chat: WhatsApp Available on our website for instant assistance.
  • Phone Support: +971 4 3272524 – Available during business hours for direct communication.

Our goal is to ensure that every customer receives a seamless and hassle-free experience. At IT Splendid, we prioritize customer satisfaction and are always ready to assist you with any concerns regarding your digital purchases.

Refund Policy

Refunds may be issued under the following conditions:

  • Duplicate Purchases: If you accidentally purchase the same product twice, we will refund the duplicate order.
  • Non-Delivery of Product: If you do not receive your product due to a technical issue on our end, we will resend it or issue a refund if the problem persists.
  • Defective or Invalid Product: If a software key or license is found to be invalid or non-functional and our support team is unable to provide a working replacement, a refund may be granted.
  • Unauthorized Transaction: If you suspect an unauthorized purchase, please report it to our team immediately for investigation.

Refunds will not be granted under the following circumstances:

  • Change of Mind: We do not offer refunds if you decide that you no longer need the product after purchase.
  • Incorrect Purchase: It is the customer’s responsibility to review the product details and compatibility requirements before making a purchase.
  • Activated Licenses: Once a software key has been successfully activated, it cannot be refunded or revoked.
  • System Incompatibility: Customers must ensure their system meets the software’s minimum requirements before purchasing.

If a refund is approved, it will be processed back to the original payment method within 7 business days. Refunds are subject to verification and approval by our team.

How to Request a Refund or Assistance

If you experience any issues with your order, please contact our support team with your order number, product details, and a description of the issue. Our team will review your request and respond as soon as possible.

  • Email: sales@itsplendid.com– Include your order details and a clear explanation of the issue.
  • Live Chat: WhatsApp Available on our website for real-time assistance.
  • Phone Support: +971 4 3272524 – Speak directly with a representative during business hours.

At IT Splendid, we strive to provide a hassle-free shopping experience with reliable digital products and excellent customer support. If you have any concerns, rest assured that we are here to assist you every step of the way.