At IT Splendid, we currently offer shipping within the United Arab Emirates only.

🇦🇪 Domestic Shipping Highlights

• Nationwide Coverage: We deliver across all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, and beyond
• Fast Delivery: Most orders are delivered within 1–3 business days, depending on your location
• Reliable Couriers: We partner with trusted local delivery services to ensure timely and secure delivery
• Cash on Delivery: Available for eligible locations within the UAE
• Order Tracking: Track your shipment easily once it’s dispatched
  
  

For more details on delivery timelines and service availability in your area, please refer to our Shipping Policy or contact our support team.

At IT Splendid, we aim to ensure fast and reliable order fulfillment across the UAE.

📦 Order Processing & Delivery Timeline

• Order Processing:
• Orders are typically processed within 24 business hours
• You’ll receive an order confirmation and invoice via email once processed
  
  
• Delivery Timeframe:
• Dubai & Nearby Emirates: 1–2 business days
• Other Emirates: 2–3 business days
• Remote Areas: May take up to 4 business days
  
  
• Same-Day Shipping:
• Available on select products if ordered before 2 PM (UAE time)
• Subject to stock availability and location
  
  
• Tracking:
• Once dispatched, you’ll receive a tracking link via SMS or email
  
  

Need urgent delivery or special handling? Reach out to our support team, and we’ll do our best to accommodate your request.

At IT Splendid, we provide a variety of secure payment options to ensure a smooth and trustworthy shopping experience.

✅ Accepted Payment Methods

• Credit/Debit Cards – Visa and Mastercard (UAE-issued & international)
• Cash on Delivery (COD) – Available for eligible orders within the UAE
• Bank Transfers – Available for bulk or B2B purchases (upon request)
• Tabby / Tamara – Flexible "Buy Now, Pay Later" options

🔐 Secure Transactions

• All online payments are processed via Ziina – a trusted and encrypted payment gateway
• Your card details are never stored on our servers
• We follow industry-standard data protection practices to ensure your information remains safe

Shop with confidence knowing your personal and financial data is fully protected.

At IT Splendid, customer satisfaction is our priority. While we strive to deliver quality products, we understand that issues may arise. Our return and exchange policy is designed to be fair and transparent, in line with UAE Consumer Protection Law.

✅ Eligible Returns or Exchanges

You may request a return or exchange under the following conditions:

• Defective or Damaged Items – Report within 3 days of delivery with photo evidence
• Wrong Item Delivered – Must be reported within 3 days of receiving the order
• Unopened and Unused Products – Returnable within 7 days of delivery (in original packaging)
  

❌ Non-Returnable Items

• Software, digital keys, and licenses once delivered or activated
• Used or damaged products due to misuse or mishandling
• Items without original packaging or proof of purchase
  

🔄 How to Request a Return or Exchange

• Email us at sales@itsplendid.com with your order number and issue description
• Attach photos/videos of the product if applicable
• Our support team will assess and respond within 1–2 business days
  

Once approved, we’ll arrange for pickup or advise on the next steps for return or exchange. Refunds, if applicable, are processed to the original payment method within 7–14 business days after item inspection.

Note: Always inspect your order upon delivery and contact us immediately if there are any issues.

At IT Splendid, we make it easy to stay updated on your order every step of the way.

✅ How to Track Your Order

• Once your order is shipped, you will receive:
• A shipping confirmation email with your tracking number
• A direct link to track your package via our courier partner
• You can also track your order anytime using our tracking page:
  👉 Track My Order
• Alternatively, log in to your IT Splendid account to view your order status.
  

⏳ In Case of Delays

Delivery delays may occur due to:

• High volume of orders
• Unexpected logistics disruptions
• Incomplete or incorrect shipping information
  

If your order is delayed:

• Check the latest updates via your tracking link
• Or contact our support team:
• 📧 Email: sales@itsplendid.com
• 💬 Live Chat: Available on WhatsApp
• 📞 Call:  +971 4 3272524

We'll assist you promptly and keep you informed until your order reaches you.

🔎 Tip: For a smoother delivery, double-check that your shipping address and phone number

Yes — at IT Splendid, all eligible products are backed by a standard manufacturer or supplier warranty to ensure customer satisfaction.

✅ Warranty Coverage

• Most electronics, laptops, and PC components include a 1-year warranty (or as specified by the manufacturer).
• Covers manufacturing defects, hardware issues, or software license problems (for digital products).

🚫 Warranty Exclusions:

• Physical damage or misuse
• Unauthorized repairs or modifications
• Software incompatibility due to unsupported systems
• Claims without valid proof of purchase

📝 How to Claim a Warranty

1. Email us at sales@itsplendid.com with:

• Your order number
• A clear description of the issue
• Photos or screenshots (if applicable)

1. Our team will verify and respond with the next steps.
2. If eligible, we’ll arrange:

• A replacement, repair, or
• Direct manufacturer assistance

📞 Need Help? Contact Our Support Team:

• 📧 Email: sales@itsplendid.com
• 💬 Live Chat: Available on WhatsApp
• 📞 Call: +971 4 3272524

Pro Tip: Keep your invoice and packaging — they may be required for warranty processing.

Our dedicated support team is here to help with any inquiries, order issues, or technical questions.

💬 Contact Options:

• 📧 Email: sales@itsplendid.com – For general queries, order support, and warranty claims
• 💬 Live Chat: Instant help via WhatsApp – Look for the chat icon on our website
• 📞 Phone: +971 4 3272524 – Speak with our support team during business hours

🕘 Support Hours:

• Monday – Saturday: 9:00 AM – 8:00 PM (UAE Time)
• Sunday: Closed

We aim to respond to all queries promptly and ensure you receive the assistance you need.