Open Box Units – Terms & Conditions

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What are Open Box Units?

IT Splendid offers Open Box Units in collaboration with trusted suppliers to provide high-quality products at reduced prices. These items may have been previously opened, returned by customers, or used for display purposes, and typically include all essential accessories unless otherwise stated.

Product Condition & Description

Every Open Box product is carefully inspected, tested, and categorized based on its condition before being listed for sale. Products may show minor cosmetic signs of handling or may come with damaged, replaced, or missing outer packaging.

For complete transparency, detailed condition notes and included accessories are mentioned in the product page description. Customers are advised to review this information carefully before making a purchase.

Warranty & Returns Policy

  • Warranty period: Up to 3 months from the date of invoice (unless otherwise specified).
  • Returns are accepted only for defective items within 5 Working days from the date of delivery.
  • All returns are subject to inspection and verification by IT Splendid or an authorized service partner.
  • Non-defective items are not eligible for return, exchange, or refund.
  • Defective items are not eligible for replacement; customers may choose between a refund or store credit.

The warranty will be considered void if the product is found to be physically damaged, misused, tampered with, or affected by liquid damage.

Important Notes

  • Open Box Units may be pre-owned or previously handled items.
  • Each unit is unique in condition and may vary from standard retail packaging.
  • Minor cosmetic imperfections may be present but do not affect functionality.
  • Limited stock availability—products are sold on a first-come, first-served basis.

Order Cancellations

IT Splendid reserves the right to cancel any Open Box order at its sole discretion due to stock limitations, listing errors, quality concerns, or suspected fraudulent activity.

In such cases, customers will be notified, and any applicable refund will be processed via the original payment method.